Shipping and Returns
DELIVERY COSTS AND TIMES
- Free delivery for orders over €200: 5-7 working days
- Flat rate of €6 for orders under €200: 5-7 working days
- Please note that international orders may be subject to customs duties and taxes once they reach the destination country. We do not cover these costs, so you will be responsible for any import charges that may arise.
RETURNS
We accept returns and exchanges within 30 days of receiving your order, but return shipping costs are the responsibility of the customer.
To qualify for an exchange or return, please provide a photo showing the defective item. You'll also need your receipt or proof of purchase.
To initiate an exchange, you can contact us at infojojoperla@gmail.com. To benefit from this guarantee, the jewelry must have been tried on but not worn in everyday life, to preserve its "new" condition. Otherwise, if the jewelry shows visible signs of alteration, an exchange or refund will not be processed.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the problem and resolve it.