Privacy Policy

This Policy describes how Jojo perla (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or use the services offered on jojoperla.com (the “Site”), make purchases, or otherwise interact with us (collectively, the “Services”). “You” or “your” means the user of the Services, including customers, site visitors, or other individuals whose personal data we process.

Please read this Policy carefully. By using the Services, you agree to the terms described. If you do not agree, please do not access or use the Services.

1. Changes to the Policy

We may update this Privacy Policy periodically, including to reflect regulatory or operational changes. We will post the updated version on the Site, update the "last updated" date, and take any action required by applicable law.

2. Collection and use of your personal data

2.1 How we collect your data

We collect personal information about you from various channels, based on how you interact with us over the past 12 months. This information may include:

  • Data provided directly by you through the Services:

    • contact information (name, address, telephone, email);

    • order data (shipping/billing addresses, payment confirmation);

    • account (username, password, security questions);

    • visit history, carts and wishlists;

    • messages to Customer Care.

  • Data collected automatically through cookies, pixels, or similar technologies:

    • Usage data (IP, browser, device, interaction with the site).

  • Data from third parties such as Shopify, payment providers, analytics, etc., useful for supporting the Site and Services.

The data is used to:

  • provide and manage orders;

  • send notifications and operational communications;

  • carry out marketing, promotional campaigns and personalized advertising;

  • prevent fraud and ensure security;

  • provide customer support;

  • fulfill legal obligations.

3. Cookies and similar technologies

We use cookies on this site (see Shopify policy for details). Cookies help us:

  • maintain preferences, improve user experience;

  • analyze traffic and interaction;

  • allow tailored advertising.

You can disable cookies via your browser, but this may affect the proper functioning of the Services.

4. Communication of your data

We may share your data with:

  • suppliers and partners (payments, shipping, analytics, support);

  • group companies and marketing partners (e.g. Shopify);

  • third parties only if you have requested or authorized the action;

  • in the event of corporate transactions (mergers, disposals, bankruptcies);

  • for legal reasons (requests from authorities, legal defense).

Over the past 12 months, shared categories include:

  • personal identifiers;

  • commercial and purchasing information;

  • navigation data.

We do not use sensitive data for predictive purposes.

5. User-generated content

Reviews or comments submitted in public areas will become public. We are not responsible for the management of such data on third-party platforms or for any misuse by third parties.

6. Links and third-party sites

The Site may contain external links: please check their policies, as we are not responsible for their data management.

7. Minors

The Services are not intended for children. We do not knowingly collect data from minors. If you have any concerns, please contact us to remove the information.

8. Security and storage

We cannot guarantee absolute data security. We will retain information as required by operational, legal, or contractual requirements.

9. User rights

Depending on your country, you may have the following rights:

  • access, cancellation, rectification;

  • data portability;

  • limitation or opposition to processing;

  • withdrawal of consent where applicable;

  • lodge a complaint if the right is denied;

  • manage communication preferences (opt-out).

You can exercise these rights through the Site or by contacting us. We do not discriminate against anyone for exercising them. We may request identity verification or authorization.

10. Complaints

If you have any concerns about how we process your data, please contact us. If you are not satisfied, you can contact the competent supervisory authority.

11. International transfers

Your data may be transferred and processed outside of your country, including in the United States, by our suppliers or contractors.
For transfers from the EU, we use tools such as the European Commission's model clauses, or similar UK-compliant tools.

12. Contacts

For questions or to exercise your rights, contact us at:
Email : jojoperla22@gmail.com